Patriot Supply Depot
At this time we only ship to the continental United States. We charge a flat fee of $12.99 for shipping to any street address within the continental United States.
When your order is placed, you will receive an email confirming your order. You will receive an additional email when your product ships that contains the tracking number so that you will know when your order will arrive. If you have any special requests, you can either call us to place your order, or just make note of your request when placing your order online. There is a space for you to make such requests during the checkout process. While we do not control the delivery process, we will do our best to make sure the carrier follows your instructions.
Products are shipped via UPS, FedEx, and on a rare occassion, USPS. We ask that you pay close attention to the shipping information as you submit each order. UPS charges a $10 correction fee if they have to adjust anything on the shipping label (ie - Street Number, Zip Code, etc.). If this fee is incurred by Patriot Supply Depot, we will pass it onto you unless the error was made on our part.
If an item is damaged by UPS, USPS or FedEx during the shipment, it is the customers’ responsibility to contact that shipper directly according to their policies and guidelines. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.
Returns are accepted within 7-15 days (depending on manufacturer) from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 7 days as well. If the item(s) is defective, we will replace the item and pay for the return shipping. Only individual items will be replaced where applicable; not the entire survival kits. Should you notice or have any discrepancy in your billing/invoicing you have 7 days to report it to Patriot Supply Depot.
Important; if an item is damaged by USPS, UPS or FedEx during the shipment, it is the customers’ responsibility to contact USPS, UPS or FedEx directly.
Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100. If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded. Food and water products CAN NOT be returned to be re-sold according to law, therefore refunds for food and water products will not be issued.
Orders returned for any reason other than defective merchandise: the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.
Any order placed on a credit/debit card that is canceled before it ships out will have a 8% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.